Can I order products online?

Yes, all of our products are available for purchase online. Occasionally, our inventory of certain products may be backordered, but we will let you know when you place your order. We will advise you of the possible in-stock date and request a confirmation for a back-order, exchange or cancel instructions.

Does your website show the ingredients used in your products?
Yes! We believe it is important to know all about the ingredients in the products you are putting on your skin. The better educated you are, the more confident you will be in selecting the most suitable products for you and your loved ones. We encourage you to read the information provided for each product. By discovering the properties and benefits of our ingredients and formulas, you will see why the natural skin care products from San Diego Natural Soap Company are what you, and your skin, deserve.

Is my credit card information safe online?
Yes, ordering from www.SanDiegoSoap.com is safe and secure. Once you click on "Check Out" you are on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and deleted once your card has been charged for your purchase. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. For your own safety, please don't use email to send us your credit card information, use the secure ordering form only.

We are confident that online shopping at www.SanDiegoSoap.com is secure and safe. However, you may call us directly to place your order over the telephone if you prefer. Please call our Customer Service Department at (858)490-0515 to place your order (Monday - Friday, 8:30-5:30 PST.)

Which credit cards can I use?
We accept VISA, MasterCard, American Express and Bank Debit Cards (with the VISA or MasterCard logo).

Do you charge Sales Tax?
We are required by law to collect sales tax on orders shipped to any address within the State of California. If you are shipping to any other destination in the U.S. or Canada, sales tax will not be charged on your purchase.

How will I know my order was successfully placed?
After you complete your order, an email will automatically be sent to the email address you provided. This email will serve as your Confirmation of Order and your Receipt. If you do not receive this email within a few hours, please contact us. Additionally, you can always log in to the site (using your email and password) and creview all your previous and current orders.

What is your Return Policy?
At San Diego Natural Soap Company, we are committed to your total satisfaction. If any of our products fail to meet your expectations, we want to know. Our goal is to produce high quality products with which you will fall in love. If this does not happen, we want your feedback and suggestions as this gives us an opportunity to make things better. We will gladly offer an exchange or full refund - whichever you prefer, no hassle. Please email us with your name, contact telephone number and item(s) you wish to exchange/return. One of our friendly Customer Service Representatives will contact you to make the arrangements for the exchange/return.

What is your Privacy policy?
San Diego Natural Soap Company fully respects your privacy. We will never sell, loan or give away your personal information to anyone. Any information we collect is solely for the purpose of enhancing your shopping experience. For example, if you decide to place an order, you will be asked to provide certain information (name, email address, mailing address, telephone number, billing address, delivery address, etc.) To protect this personal information, you will also be asked to enter a user name (your email address) and password so you are the only one who can access this information in the future. However, you will need to enter your credit card information EVERY TIME YOU MAKE A PURCHASE as we DO NOT STORE any credit card information.

We use the email address you provide to communicate with you about your orders and to let you know about special promotions, coupons and relevent news.

Can I order a gift certificate?
Absolutely! Different people have different tastes, that's what makes us all unique! A Gift Certificate is a wonderful way to share a thoughtful, caring gift with someone without having to worry if it will be the "right" item. Gift Certificates are located within the Gift Ideas category.

What are your Shipping rates?
Please refer to our Shipping Information page for current rates and shipping specials.